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Case studies

For Jean at Shackerley near Albrighton.

Issue: Dell desktop computer not working.

Resolution: Install new hard disk drive and reload software and Windows XP Professional.

Additional work: Advised on internet service provider and installed new internet connection, all in one printer, set up email accounts.

For Toni and Alan in Boningale.

Issue: Broken screen on an Advent laptop computer.

Resolution: Installed a replacement screen.

Additional work: Analysed existing poor internet connection and sped up.

For Sue and Brian in Wombourne.

Issue: New internet connection required.

Resolution: Installed a secured Draytek wireless router.

Additional work: Internet surfing advice.

For Sue and Dave in Lower Penn.

Issue: New wireless internet connection.

Resolution: Installed a Draytek wireless router, and advised on networking buildings using home plugs.

Additional work: Amended html business website so that it worked properly.

For Access2business in Wolverhampton.

Issue: Install BT 2wire business wireless router.

Additional work: Network and hardware issues, computer equipment inventory and status report.